Bat Care and Warranty

Bat Care Instructions:

 DO’s: DON'Ts:
*DO: Hit with label facing you (or directly away from you)
*DON'T: Leave your bat outside or in your car or garage in the winter
*DO: Store your bat in a dry, climate controlled location
*DON'T: Hit cage balls or dimple balls with your bat
*DO: Hit only real, leather baseballs with your new bat
*DON'T: Try to clean or refinish your bat
*DO: Be selective with the pitches you swing at. this is a wood bat and it will break.
*DON'T: share. don't share your bat.

*DO: swing hard, hit bombs & have fun!

*30 DAY WARRANTY*

Wood bats are an organic product, and will likely, eventually break…even a Bully Bat. For your peace of mind, Bully Bats will honor one-time, 30-day warranty. It is effective from day of delivery (verifiable from shipping vendor’s tracking info) for all of our bats. The warranty only applies to bats purchased from our website and/or directly from Bully Bats in person or otherwise.  Any bat purchased from a 3rd party will not carry a warranty and the warranty will only be honored with the original purchaser.  

HAVE A WARRANTY CLAIM?

We don’t want the bat back, we just want photos! We require two (2) high resolution photos of the bat:

Picture #1: Full bat showing the side with the break.  If there’s any tape or a grip on the handle, please remove it.

Picture #2: A close-up photo of the break.

Email the photos to: Orders@Bully-Bats.com

Subject line: Warranty Claim (Include order # and purchaser’s last name)

Include in the email:

  • Order number and date:
  • Approximate pitch speed when the bat broke:
  • Player specs (age, height, weight):

*A high resolution digital photo can be zoomed in without the picture getting fuzzy. If using digital pictures taken by a phone, be sure to use “original” for picture size.

If the pictures are not of proper resolution, you may be required, at your expense, to send us the bat. We will inform you of such via email. It is rare that this happens.

WHAT HAPPENS AFTER PICTURES ARE SUBMITTED?

We will review your submission within 2 business days. If the claim is deemed valid, a new bat will be turned and shipped within 7 business days after we inform you of claim status. A $35.00 warranty processing fee is assessed to all accepted warranty claims, unless we determine it to be a pre-existing manufacturing issue. This will be sent via invoice to your email. Payable by credit card, the fee is due prior to shipping of the replacement bat.

If there is any reason for us to suspect it was a manufacturing issue (example: a flaw in the wood, undetectable until the bat is used), we err on the side of the customer and replace the bat, including shipping, at no cost. While such flaws are rare, it does happen.

The bat provided will be of the same specifications and engraving as the bat for which the claim has been made. The replacement bat does not include a 30-day warranty.

WARRANTY EXCEPTIONS

There are four reasons the warranty becomes void. If the purchaser has used the bat:

  • with any ball heavier than a commonly accepted game ball or one that is not secured together with string stitching (ex. rubber balls).
  • to hit balls at speeds greater than appropriate for the age of the user.
  • in a manner to purposefully break it.
  • as a team or shared bat, utilized by more than one person.

Ball markings and the break signature allow us, with the highest degree of confidence, to assess why the bat broke.

Bully Bats reserves the right to deny a warranty claim to customers who have submitted 2 or more warranty claims in a calendar year.

Please contact us at Orders@Bully-Bats.com with any further questions or for additional assistance.